Returns Policy

For Tzar Watches:

If you would like to return your watch for any reason please contact our team at tzardesignau@outlook.com.

Please ensure you state your name, order number and the reason for your return.

This must be done within 14 days of purchase and the item must be unworn and completely in new condition.

All return claims are subject to inspection before we issue a store credit.

 

 

For Garment Rental:

With delivery of your product, pre-paid return packaging is provided.
Please ensure that you place your dress inside the self addressed envelope and drop it at your nearest Post Office or
yellow Express Postal Box by 4pm on the last day of your hire.
If you are planning on returning your dress from a different postcode to the delivery address on your order than you must contact tzardesignau@outlook.com prior to hiring.
Tzar Australia will not take responsibility for lost item(s) returned in Australia Post Boxes.
If you loose your return packaging it is your responsibility to return the garment via trackable express post to Tzar Australia, 19 Wattle Street, Bowen Mountain NSW 2753.
You must provide tracking details and photo of addressed satchel to tzardesignau@outlook.com in order to avoid further borrowing charges.

If you return your item(s) via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgement then the article will be deemed as returned and we will accept responsibility for the article after the first scan. If you return your item(s) via an Australia Post Box and the item(s) is not scanned and is lost by Australia Post then you accept responsibility for this loss and will be required to pay the retail cost of the item(s) in addition to the hire fee already paid.

If your hire period ends on a Sunday or public holiday Simply slip your dress in the return satchel provided and return to the nearest yellow Express Postal Box on the return date. Otherwise you can always return across the counter at the Post Office the next business day.